Convergys Case - 10226 Words

Customer Information Strategy Convergys Case 1. Convergys, a leader in contract-based business process outsourcing services, has been successful in acquiring high-profile customers (e.g. Verizon, FedEx Starbucks, among others) across a wide variety of industries. Despite Convergys’ impressive customer list, the company has seen its operating margin decrease about 20% over the past 5 years. Key decision makers within the company believe that this decline is due, at least in part, to issues relating to client retention and acquisition strategies. At present, Convergys classifies its customer accounts into 3 tiers: A, B C. â€Å"A† customers are considered to be of highest value, followed by â€Å"B† and â€Å"C† customers. Although the idea of†¦show more content†¦This is because CLV is a rich measurement that should take into consideration relevant attributes that are in fact deemed to relate to customer value. These attributes can sometimes be â€Å"soft† and somewhat difficult to measure, such as â€Å"client prestige† or â€Å"client potential to facilitate entry into a new industry†. Nonetheless, it is worth attempting to quantify some of these â€Å"soft† parameters in order to compile a meaningful and ultimately more predictive index of customer lifetime value. The EV as proposed by Brent Carlson certainly takes into account two key metrics in evaluating the worth of a client’s relationship: i) The length of the business interaction ii) The revenue per year These values, though important, lack the insight that can be gained by bringing in variables outside of the scope of the current business contract. For example, these measures do not take into account the opportunity for Convergys’ further penetration of existing clients’ accounts, for revenue increase through product pricing adjustments, for service expansion through new offerings, or for increasing client satisfaction by quickly responding to changing client needs. Furthermore, this EV indicator assumes a static business relationship length and under-weighs negative flows incurred from existing customers’ switching to a competitor and positive flows from existing customers staying further than anticipated.Show MoreRelatedThe Face Of Face Communication1274 Words   |  6 Pagesemployee and one for management. †¢ Map business goals with employee’s sales performance. †¢ Improve engagement which in turn will reduce stress. Risks: †¢ It may lead to an oppressive work environment that will affect the team/individual‘s morale. Use – Cases: †¢ Employee/Team Performance: The means of communication between employees can vary. It mostly involves verbal communication and electronic communication. Prosodica can help improve electronic communication. In addition, a face-to-face solution canRead MoreThesis About Call Center Agents14127 Words   |  57 Pagesamp; Sullivan. It says the outsourced call center industry reached $22 billion in 2002, and projects the industry to climb to $25.7 billion by 2009.†¨More companies are looking to outsource their call center operations as they realize that in most cases, they are not core to their business, says Robin Goad, a managing analyst at Data monitor.†¨ While todays biggest brands, from Time Warner Inc. to Hershey Foods to The Wall Street Journal, rely heavily on outsourcing to deliver around-the-clock serviceRead MoreThe Impact Of Social Media On Businesses Essay2012 Words   |  9 Pagesthink Facebook to be efficient for marketing. 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High Blood Pressure Among Pregnant Women - 959 Words

High blood pressure among pregnant women is a common occurrence, especially during the second and third trimester. Hypertension is a result of high blood pressure and can cause increased cardiac output and blood volume. In pregnant women, this is called pregnancy-induced hypertension. Hypertension along with proteinuria, protein excretion in urine, is known as pre-eclampsia. If left untreated, pre-eclampsia can lead to eclampsia. Fetal and maternal mortality, cerebral palsy, and morbidity risks increase with pre-eclampsia and eclampsia, due to lack of blood flow. Pregnant women’s serum levels of minerals have been shown to decrease during pregnancy, most likely due to the increased nutritional needs due to the growing fetus. Pregnant women with pre-eclampsia have been shown to have slightly lower levels of magnesium when compared to healthy pregnant women. This suggests the deficiency of magnesium could be related to the pre-eclampsia.1-4 The effect of magnesium in pregnant wo men has been a strong topic to study. In fact, some studies have used magnesium as a form of treatment for pre-eclampsia. Magnesium has been shown to provide mild vasodilation in pregnant women, which improves circulation for mother and baby.4-7 Although studies have shown to use magnesium as a treatment, there have been few on using magnesium as a preventative measure for high blood pressure in pregnant women. The main study was a double blind, randomized clinical trial conducted to determine whetherShow MoreRelatedHypertension : A Common Disease893 Words   |  4 Pagesis also known as high blood pressure (HBP). It is a common disease which mainly affects people over the age of 60. Hypertension is caused by increased pressure on the arteries. It is measured with a blood pressure cuff. 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As its name iron deficiency anemia itself implies that in this condition there is lack of iron in the body. Due to the lack of iron body fails to produce enough substances in the red blood cells which help them to carry oxygen (hemoglobin), thus in this condition a person may feel very tried and even short of breath

Circular Economy for Recycling and Reuse - myassignmenthelp.com

Question: Discuss about theCircular Economy for Recycling and Reuse. Answer: Introduction Production of products by various companies requires the use of resources. Due to continuous use, the resources become scarce, and they may even be depleted. This continuous use of resources has led to the prices of the raw material required for production to go up leading to increased cost of production. This forces company to set high prices for their products to break even and generate profit for the company. This sustainability issue has forced companies to engage into the circular economy to continue their operations. Circular economy refers to a practice where resources are kept useful for a long period, extracting the maximum value from the resources and then at the end of the life cycle, the products are recycled to generate other products and the cycle continues (Wu, et al.2014, p.169). This report is written to explain the importance of the circular economy and how companies can adopt circular economy practices to create a competitive advantage. Benefits of the circular economy. Creation of competitive advantage. Recycling and reuse will enable a company to be able to save on the cost of purchasing raw materials and resources each time it wants to produce a product. The company will reuse the parts of the existing product to make another product and this will reduce the costs associated with procurement processes (Liu, and Bai, 2014, p.148). This will result in a reduced cost of production which will enable the company to offer products to their customers at a reduced price than their competitors. This will help to attract more customers as more customers will be willing and able to purchase the high quality products being sold at lower price. This will enable the company to generate more revenues and improve their profits and create more value for the stakeholders and also reduce competition. Reduce waste. Waste issues have been troubling many manufacturing companies for years. With the adoption of the circular economy, the problem of waste will be addressed economically (Genovese, et al.2017, p.349). Waste will be reduced as the adoption of recycling and reuse will enable the company to use the waste as a raw material for the production of other products. This will help to keep the environment and the society safe. Greater productivity from resources. Recycling and reuse enable the company to find a purpose for the used product. Recycling will enable the company to extract maximum value from the product. This will enable the business to venture into joint ventures and collaboration that will help to regenerate new products from the used products (Lieder, and Rashid, 2016, p.42). This will help to bring more revenues for the business. The collaborations and joint ventures will also enable the company to diversify its sources of revenues hence helping to edge out financial risks associated with businesses. Addressing resource security Continuous use of resources will lead to resource scarcity which will have adverse effects. Resource depletion can eliminate companies from their operations as they will not be able to produce their products because of lack of resources or they will not be able to afford the scarce resources. Recycling and reuse will help the company to reuse the resources to produce other products (Stahel, 2016, p.437). This will imply that the company will be producing products without using the existing resources. This will enable the company to continue creating long-term value for its shareholders. This will ensure that resources are not depleted, and this will help to keep the company a going concern and this will help to attract investors. Reduce environmental impacts. The circular economy will ensure that the company engages in environmental sustainability practices. This will ensure that the environment is not polluted as the generated waste will be used as a raw material for the production of other products. Recycling will ensure that there is minimal carbon emission into the environment as the company will not be forced to manufacture resources used for production as they will be reused (Naustdalslid, 2014, p.307). The emitted carbon substances can also be converted into useful fuel which does not pollute the environment. Keeping environment safe will enable the company to have good relations with the society. This will enable the company to a goodwill and reputation that will help it to attract more customers. The reputation will also enable it to retain and attract best employees and this will help it to save on costs associated with recruitment processes. Environmental sustainability practices will help it to reduce global warming which affe cts the weather patterns which can affect the operations of the company. Innovation and job creation Recycling and reuse will lead to innovation and creativity as organizations will want to put their wastes to good use. This creativity will lead to creation of employment opportunities to many people and help to reduce the unemployment rate in the country (Roos, 2014, p.252). This will also lead to improved wellbeing of the society leading to improved standards of living in the country. The circular economy in the manufacturing sector. The manufacturing sector is one of the sectors regarded as the major contributors of the environment pollution. The produced products are dumped all over the land causing dumpsites which act as the breeding grounds for rodents and other disease-causing germs. This also leads to land pollution which leads to environmental degradation (Abdulrahman, et al.2014, p.466). Adoption of circular economy practices has not only helped many companies to address the problem of land pollution but also increase the sources of revenues. In this case, Omni United Company will be used to highlight how they have incorporated and benefited from the adoption of the circular economy. Omni United is a company that manufactures and distributes tires. The company teamed up with Timberland a company known for the production of boots and shoes to manufacture tires which can be recycled and reused to produce footwear outsoles when the tires cannot be used on the roads (Hower, 2016). This collaboration helped to solve the issue of tires being used as fuel which leads to the production of a lot of carbon that polluted the environment. This team up also ensured that the companies tires were not dumped on the land causing land pollution. Tire retailers collect the used tires once the consumers replace them. The tires are then taken to the recycling facility located in North America where the tires are processed into sheet rubber which transported to the timberland outsole manufacturers where the sheet rubber is treated before being used for the production of the timberland shoes and boots. Practicing circular economy has helped Omni United to benefit a lot as it can generate more revenues by selling the used tires to Timberland Company. This has helped it improve the value creation for their shareholders. Omni United is was also able to maintain environmental sustainability which has increased its goodwill and reputation which has helped to attract more customers as customers want to be associated with a company that cares about the environment (Hower, 2016). Timberland, on the other hand, has benefited as it gets cheap raw materials for the production of the shoes and the boots. This enables the company to cut on the costs of production which enables it to make huge profits and creates more value for the shareholders. Competitive advantage. Circular economy adoption will enable the business to create competitive advantage which will enable it to position its products in a better position than those of the competitors. This leads to increased revenues. Circular economy creates competitive advantage through; Lower prices. Lower costs of production will enable the company to lower the selling prices of its products and still make huge profits (Bocken, et al.2016, p.315). Lower prices will make it hard for the other companies to compete and if they reduce their prices, they will make losses which may force them out of the business operations. Improved goodwill and reputation. Recently, many organizations have been formed to enlighten the members of the society on the importance of environment conservation. The companies practicing environmental conservation are recognized by the members of the society, and this helps to improve the reputation of the company (WY Wong, et al.2014, p.123). Customers will be attracted to the company which cares about their wellbeing, and this will lead to more sales and revenues. Recommendations To benefit from adoption of the circular economy, companies should enter into partnerships or even joint ventures to fully practice circular economy (Murray, et al.2017, p.375). This ensures that one company's wastes are another company's raw materials for production. Such partnership will ensure the company agrees on where the used products will be recycled for reuse by the other company. Such measures will enable both companies to benefit. The other recommendation is advising the other companies on the importance of adopting sustainable practices that will ensure that the resources used for production are safeguarded for the continuity of the industry. The advice should help to eliminate the notion that adopting sustainable practices is very costly and will lead to reduced profits. Conclusion. For continued operations of businesses, it is now very clear that companies should adopt circular economy. From the findings of the report, circular economy helps the business entity to conserve the environment and reuse and recycling of products helps to reduce environmental degradation. The circular economy has many benefits which include reduced waste, greater productivity of resources, addressing resource security and helping to conserve the environment. The circular economy also helps organizations to create competitive advantages which enable the business to make more profits as it leads to reduced costs of production as a result of recycling and reusing resources. The circular economy has enabled organizations to improve their goodwill and reputation which enables them to compete effectively with other companies. References Abdulrahman, M.D., Gunasekaran, A. and Subramanian, N., 2014. Critical barriers in implementing reverse logistics in the Chinese manufacturing sectors. International Journal of Production Economics, 147, pp.460-471. Bocken, N.M., de Pauw, I., Bakker, C. and van der Grinten, B., 2016. Product design and business model strategies for a circular economy. Journal of Industrial and Production Engineering, 33(5), pp.308-320. Genovese, A., Acquaye, A.A., Figueroa, A. and Koh, S.L., 2017. Sustainable supply chain management and the transition towards a circular economy: Evidence and some applications. Omega, 66, pp.344-357. Hower, M., 2016. GreenBiz.com. [Online] Available at: https://www.greenbiz.com/article/8-companies-watch-circular-economy [Accessed 1 October 2017]. Lieder, M. and Rashid, A., 2016. Towards circular economy implementation: a comprehensive review in context of manufacturing industry. Journal of Cleaner Production, 115, pp.36-51. Liu, Y. and Bai, Y., 2014. An exploration of firms awareness and behavior of developing circular economy: An empirical research in China. Resources, Conservation and Recycling, 87, pp.145-152. Murray, A., Skene, K. and Haynes, K., 2017. The circular economy: An interdisciplinary exploration of the concept and application in a global context. Journal of Business Ethics, 140(3), pp.369-380. Naustdalslid, J., 2014. Circular economy in Chinathe environmental dimension of the harmonious society. International Journal of Sustainable Development World Ecology, 21(4), pp.303-313. Roos, G., 2014. Business model innovation to create and capture resource value in future circular material chains. Resources, 3(1), pp.248-274. Stahel, W.R., 2016. Circular economy: a new relationship with our goods and materials would save resources and energy and create local jobs. Nature, 531(7595), pp.435-439. Wu, H.Q., Shi, Y., Xia, Q. and Zhu, W.D., 2014. Effectiveness of the policy of circular economy in China: A DEA-based analysis for the period of 11th five-year-plan. Resources, conservation and recycling, 83, pp.163-175. WY Wong, C., Lai, K.H., Shang, K.C. and Lu, C.S., 2014. Uncovering the value of green advertising for environmental management practices. Business Strategy and the Environment, 23(2), pp.117-130.

Ragtime and Blues Essay Example

Ragtime and Blues Paper Ragtime and Blues Ragtime and Blues are the two music styles that give Jazz her name and life. Ragtime and blues, which are generated and rose into popularity at mostly the same time of period, are usually considered as closely connected because of Jazz and yet are very distinctive music styles. They affect Jazz in different perspectives, such as Ragtime in the usage of syncopation, the swing feeling, and Blues in the composition form, the improvisation, and the Soul. Similarity and difference: What both Ragtime and Blues share is their Black regions. They are both a classic and important component of early Black popular music. Almost all commentators expressed their view that the originators of Ragtime were black, and even some believe that it was imported from Africa; and yet Blues was believed to start in slavery which involved with large population of African Americans. As Scott Joplin, one of the most influential Ragtime musician, stated, There has been ragtime music in America ever since the Negro race has been here. and this poetic statement would perfectly apply to Blues as well. Historically, ragtime and blues started and rose into popularity at basically the same time. Ragtimes huge popularity was abetted with the huge dimension of the print of Maple Leaf Rag by Scott Joplin in 1897. Almost the same time, classic blues like St. Louis Blues and Memphis Blues was composed by W. C. Handy. For a long period of time, specifically from 1890s to 1920s which was the time when Jazz becomes a dominant popular music style, ragtime was the typical popular music form in America. The popularity of Blues and We will write a custom essay sample on Ragtime and Blues specifically for you for only $16.38 $13.9/page Order now We will write a custom essay sample on Ragtime and Blues specifically for you FOR ONLY $16.38 $13.9/page Hire Writer We will write a custom essay sample on Ragtime and Blues specifically for you FOR ONLY $16.38 $13.9/page Hire Writer Ragtime at early ages was strongly associated with the popular theater in late 19th and early 20th century. Even though ragtime and blues share the same origin and same historical path, they are indeed very different music styles, which determines their contribution to Jazz and make it a new and yet unique music. The definition of Ragtime is the music that signifying the broken rhythm, especially a sort of syncopation. Indeed, the word rag is a verb describing the syncopation process of the music. Syncopation is such a significant character of ragtime and it somehow efines the music style of ragtime. Part of the reason that helps determine the syncopation of ragtime is that ragtime is an instrumental based music genre. At early times, ragtime is dominated by piano, especially with great pianists like Scott Joplin and Ben Harney. And Blues, a more vocal based music, does not evidently engage with syncopation. Syncopation is the most important character that ragtime affects Jazz and some people believe that Jazz is a more complex form of syncopated music. Blues, often considered as a music that generated from slavery, was characterized ith the improvisation. Improvisation is defined as creating music on the spot. Improvisation is not only a distinctive but also a great character because never has any music genre in the history before is based on improvisation. Even ragtime is based on pre-written music. Jazz took on this character and developed into a even more complicated, spicy music on the spot with different instrument arrangement. Jazz took improvisation to another level from this great tradition in blues. As far as composition to instrument. Scott Joplin, the great ragtime musician mentioned arlier, was a classical trained piano player and the effect of classical music is obvious in his pieces. However, blues is more affected by its African origin. It is believed that one of the first blues was directly imported from African folk song. It is a very simultaneous music style and consists of a lot of elements of real life, such as the call-and-answer structure. It is also necessary to mention that the composition of blues like 12-bar blues and AABA structure greatly affect the composition of Jazz, especially at early ages. A lot of the early Jazz songs are in such structure, like the first Jazz recording ever, livery stable blues by Original Dixieland Jazz Band. Ragtime, characterized with syncopation and strong rhythm and beats, was created for the need of people to dance. However, Blues has very strong and evident emotions in the performance, especially with the great vocalists that convey those emotions through their great vocal performance. Bessie Smith, one of the best Blues vocalists of all time, combined the strong rhythm sense with an extremely sensitive eeling of pitch and thus convey them to the large audience. In a sense, Blues gives Soul to Jazz, with those emotions and tones of struggle. Evidently, ragtime and blues, the Black Music, struggle to make them merge into different classes, not only popular but also respected. From ragtime and blues, this kind of struggle carried on with Jazz and gives Jazz the identity, the structure, the tone and the soul. Bibliography Jones, LeRoi (Amir Baraka). Blues People: Negro Music in White America New York: Morrow 1963 Berlin, Edward A. Ragtime: A Musical and Cultural History. Berkeley: University of California Press, 1980 Haskin, James. Black Music in America: A history Through its People. New York: Harper Trophy, 1987. Ragtime and the Blues: The First Age of Black American Music Carruth, hayden, Sitting In: Selected Writings on Jazz, Blues and Related Topics. Iowa City: Univ. of Iowa Press, 1986. Got Those Forever Inadequate Blues Tirro, Frank. Jazz: A History, Second ed. New York and London: W. W. Norton and Company, 1993. The Blues